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Do I need to upgrade my wireless router?
If you're using the standard modem/router that came from your internet service provider, we suggest a router upgrade for a better wireless experience.
How powerful should my wireless router be?
Generally, wireless routers have a coverage rating. So if your home is 1500 sqft, purchase a router that minimally covers 1500 sqft.
Should I build a wireless or wired network?
Budget is a factor to consider. Building a wired network can lead to higher costs; however, wired is the most reliable connection.
The majority of portable devices, such as cell phones & tablets, may not have a port for a wired connection. However, if most of your home items are mobile devices, a wireless network is a great choice.
We recommend building towards a diverse network. Hardwire essential devices such as your office computer or gaming console and have a solid wireless signal for the remaining devices.
What is the maximum length for Cat 5, Cat 5e, Cat 6 network cables?
The recommended maximum run for Cat5, Cat5e, & Cat6 is 328 feet.
Longer runs might cause network performance issues due to packet loss and transmission errors.
What is the difference between a router, hub, & switch?
A router routes network traffic from one network to another network.
Hubs and switches are networking devices that expand an existing network by connecting additional devices to the router.
Switches are preferred over hubs, as switches send packets of information directly to a particular device. Hubs will send packets of information to all devices connected to the hub, which may cause network congestion.
Home Networking Support
A solid network connection is a foundation to enjoying the latest games, movies, & smart devices.
Why is my internet slow?
The first thing to check is the amount of speed included in your internet plan with your internet service provider.
If you aren't getting the speeds you're paying for; then our service providers can better assist you with diagnosing your home network.
Additionally, your router could be prioritizing specific devices, causing slower speeds for some devices but not others.
How much internet speed do I need?
For low usage users, 25mbs download & 5mpbs upload is a good starting point for internet speed.
For moderate to heavy users, purchase a package containing 100mbps download & 30 Mbps or more upload.
What does FTP stand for?
FTP stands for File Transfer Protocol, the standard network protocol that lets users transfer or update files from remote computers.
What to do when I have WIFI but no internet?
Unplug your modem and router for 30 seconds. Then power your modem up, followed by your router. If problems persist, our service providers can further assist you.
Can two routers be connected to form one network?
Yes, select service providers can create a bridged network by connecting two existing routers.
A Few More FAQs
Should I purchase a network extender?
If budget permits, purchase a mesh network over purchasing a network extender.
A network extender repeats a pre-existing signal. A mesh network works together in a more unified way to maintain a strong wifi signal and speed throughout your home.
My Zoom calls drop. Is it my internet?
Possibly. However, there are a few variables that could cause Zoom or other video chats to drop. Our service providers can help diagnose your issue.
Can my router create a guest network?
Most new wireless routers support activating a guest network.
Which internet company should I use?
We suggest choosing an internet provider based on the budget and available speed they offer for your address.
Should I purchase the "Home Sweet Home" 90-Day Membership?
Yes! A "Home Sweet Home" is affordable and comes with great perks that benefit you.